Introduction/ dwell Village Melbourne City Statement
Australia and the world are currently dealing with the COVID-19 pandemic, and we know this is a period of worry and uncertainty for our residents, staff, and their families.
At dwell Student Living, the safety and wellbeing of our residents and staff remain our highest priority and we stay committed to provide you with a safe and secure living environment.
Precautionary measures have been implemented across all our properties to keep our residents and staff safe and healthy. We have also established systems, processes and facilities to mitigate the potential risks as we safeguard our dwell community against the COVID-19.
We are working hard and doing everything we can to ensure we provide the best support we can, as the situation continues to evolve.
These measures are based on the latest advice from the relevant authorities. Please refer to details below for more information.
What is coronavirus (COVID-19)?
COVID-19 is an infectious disease caused by a newly discovered coronavirus and can affect your lungs and airways.
The main common symptoms include:
Other symptoms include:
For the latest information on coronavirus and its symptoms, visit the WHO website https://www.who.int/emergencies/diseases/novel-coronavirus-2019.
Measures We Have In Place
dwell Village Melbourne City has a dedicated team in place, overseeing the situation. The dwell team has been monitoring the national and international situation around Covid-19 carefully. We have been implementing the latest guidance by the relevant health authorities since the start of this outbreak.
We want to ensure that everyone has the practical advice and assistance they need, to do what’s right, and also feel fully supported by the dwell team.
Please be aware that, as our teams work hard on this, there may be a delay in, or reduction to, the other services we are able to provide. We thank you for your understanding and patience at this time.
We work closely with the city councils to take good care of our residents’ wellbeing. Read more about the international students’ Covid-19 stories on Adelaide Living, featuring our dwell East End Adelaide’s residents Kaiyun and Ken Ahuja.
Readying Our Teams and Facilities
Managing and Screening for Potential Risks
What Actions Should Our Residents Be Taking?
Every one of us needs to take responsibility for our own health and hygiene. In line with advice from the authorities, we also strongly encourage you to do the following:
Where can I find more information?
COVID-19 – Frequently asked questions
We know that in this uncertain time, you may have some concerns while booking your room, so dwell Student Living has put together these responses to your most common questions to bring you peace of mind.
We’ve got you covered! This means you can secure your room at dwell now with no risks and no worries!
What happens with my booking if I cannot travel to Australia/Interstate?
If you have a booking and are not allowed to enter Australia or travel interstate on time due to travel restrictions, you will be granted a deferment of your booking start date until when the travel restrictions are lifted. The same terms of the original booking will apply, including your room type, weekly rent and promotions!
You just need to email us at least 7 days before your contract start date.
Can I change my booking dates if I defer my studies to Semester 2 2021?
If you defer your studies to Semester 2 2021 or your University does not offer face-to-face classes due to COVID-19, we can also defer your stay at dwell to the same period. All you need to do is email us at least 7 days before your contract start date and provide evidence of your enrolment deferral to Semester 2 2021.
Can I cancel my contract if I cannot travel to Australia/Interstate?
If you need to cancel your booking due to any of the following reasons, all you need to do is email us at least 7 days before your contract start date and provide evidence of your reason to cancel. We will cancel your booking and provide you a full refund of any fees paid.
*COVID-19 policy only applies for new students booking from October 2020. Full T&Cs apply. This policy may be updated as new guidance from the Australian Government is available.