Frequently Asked Questions

The Use of all facilities in the complex including cinema, gym, study lounge, communal kitchen, games room and an outdoor roof terrace.

Residential Life Program and activities including many free events for residents only (some events may attract a ticket fee).

Option 1 – Full Payment; Pay in full at the beginning of your lease or proceed to do a full payment for the remaining of your lease.

• Sign a 52-week contract at either dwell Village Melbourne City or dwell East End Adelaide, and receive a $500 rental rebate upon full payment. Alternatively, opt for a 26-week contract and get a $250 rental rebate upon full payment.
• The promotion is subject to room availability
• Free Rent means a rent credit added to the resident’s rental account prior to the stated last number of week(s) of the residential tenancy agreement

Option 2 – Pay in Instalments; you can view the exact rent payment schedules in your contract (Only for dwell East End Adelaide). For more information regarding rent payment please contact our site team directly at (dwell Village Melbourne City +61 4 3328 3610, dwell East End Adelaide +61 8 8470 9291)

When you book, you are required to pay a 1-week deposit to reserve your room which will go towards your first rental payment. You are also required to pay a bond (equivalent to 4 weeks rent) within 2 weeks of the deposit payment. This will be registered in Victoria with the RTBA (Residential Tenancies Bond Authority), and in South Australia with the CBS (Consumer and Business Services) and held as a security deposit for the duration of your stay. It will be then be refunded at the end of the tenancy, provided you have no outstanding rent, damages to the room or cleaning fees.

Subsequent rent will be charged every 4 weeks (28-days) on the rental payment dates as detailed in the table below.

dwell Village Melbourne City

dwell East End Adelaide

If you wish to move in early, you will need to contact our friendly site team to check if your room is available and change your contract to your new start date. Additional fees may apply to account for the increase in duration of stay.

If you think that you’ll be arriving out of office hours, you will need to speak to your site team – their contact details will be listed in the arrival pack you’ll be informed about via email nearer the start of your tenancy. Each site has different out-of-office services so you will need to speak to your site directly about it.

dwell Village Melbourne City:
• Taxi – Approximately $40-$50 AUD
• Uber – Approximately $36-$45 AUD
• Tram (Line 59) – Approximately $8 AUD (Myki Card needed)

dwell East End Adelaide:
• Taxi – Approximately $20-$25 AUD
• Uber – Approximately $21-$28 AUD
• Airport Shuttle (Private) – $10 AUD (alight at dwell East End Adelaide)

A great way of staying connected is staying social! We have different social media accounts which helps to keep you up to date with what’s happening at your site. Check and explore our social media accounts;

dwell East End Adelaide: Facebook, Instagram, YouTube.
dwell Village Melbourne City: Facebook, Instagram, YouTube.

We also strongly recommend you to partake in our weekly resi-life events. At dwell, we host events specifically catered to students all year round for you to enjoy. It is a fun and engaging way for you to make new friends!

We’d love all of our residents to get to know one another and make lifelong friends! As a way to help this, we have a Residential Life team who are always trying to find the next best thing to make your stay more enjoyable – this includes holding fun and exciting events throughout the year!

Please keep an eye out on our social media accounts and around your site for details.

If you have any event suggestions, the Residential Life team would love to hear them. Please send your feedback or recommendation to our site team at (dwell Village Melbourne City +61 3 8330 2000, dwell East End Adelaide +61 8 8470 9291)

Please note that this is subject to our guest policy in our house rules, and all guests are to abide by our house rules. for a dual occupancy room, no overnight guest is permitted at anytime.

At dwell, the safety of our students always takes priority. All of the entrances to our residences are monitored by CCTV 24 hours a day, and all apartment doors secured with electronic locks operated with a key fob. We also aim to always have residential assistants ready on site, even outside of office hour, should you ever need extra support.

We also have fire alarm tests and inspections on fire safety practices regularly across all of our residences.

Both dwell Village Melbourne City and dwell East End Adelaide are equipped with bike storage.

Both dwell Village Melbourne City and dwell East End Adelaide do not offer on-site parking.

For dwell Village Melbourne City, you may park at the carpark situated at 33 Bedford St, North Melbourne VIC 3051 which is less than a minute walk away from our property. For more information on the parking rates, please refer to the rates stated on Secure Parking.

For dwell East End Adelaide, you may park at the carpark situated at 163/185 Rundle St, Adelaide SA 5000 which is less than a minute walk away from our property. For more information on the parking rates, please refer to the rates stated on UPark.

We can only sign for parcels on your behalf if the parcel has your name and you room number on it. Therefore, when ordering items online, please make sure you provide the shipper with your full name and correct room number. Parcels without full details will not be signed for.

If you’re looking to move out before your contract ends, please read through our cancellation policy. It will outline what you need to do next.

All residents are emailed a link to the claim details. Click through to accept or request changes to the claim and enter in your bank details for the bond refund. Once all tenants/residents have agreed, the RTBA/CBS will deposit the money into the nominated bank account(s) within a few business days.

If there are any damages to your room when you leave you may be charged

We want to make your stay with us as enjoyable as possible. Our on-site maintenance team will attend to your requests.

We don’t charge for “fair wear and tear” of our properties or fixtures. However, if something gets damaged through abuse or misuse, we’ll repair or replace the item and will charge for doing so.

The behaviour of guests is the responsibility of the tenant who has welcomed them into the property. Any charges that result from a guest’s behaviour will be charged to the respective tenant. If there’s a charge that applies to the shared area within a apartment and we’re unable to establish the responsibility, the charge will be shared between all of the apartment’s tenants. All charges will be applied to your account and payment will be due within 30 days of this date.

For further details please contact us.

At the end of the lease, the Tenant is obligated to have the property professionally cleaned in accordance with the terms outlined in the tenancy agreement in order to be eligible for the return of the bond. The cost of departure cleaning is based on the size and condition of the apartment, as determined by an evaluation conducted by the property management team. A fee schedule, detailing the costs associated with various apartment conditions, is provided in the table below.

dwell Village Melbourne City – Departure cleaning cost

PRICES INCLUSIVE OF 10% GST.
The displayed cleaning costs are for the entire apartment, including both private rooms and shared common areas. The cost of maintaining the common areas is split equally among all tenants in the apartment.

dwell East End Adelaide

Please refer to your tenancy agreement or contact the site team for information regarding end of lease cleaning fee.

Currently, only dwell Village Melbourne City accepts short-stay applications.

The minimum stay period at dwell Village Melbourne City is 3 months.

Short stay bookings are available only to students with a valid student visa or Confirmation of Enrollment (COE).

All short-stay contracts will have a fixed end date of February 12, 2025, regardless of the contract’s start date.

Yes, residents may extend their stay beyond February 12, 2025, by entering into a new agreement, subject to availability and prevailing rates at the time of the extension.

Yes, dwell Village Melbourne City reserves the right to modify or terminate this promotion at any time without prior notice. All decisions regarding eligibility and room allocation are at the sole discretion of dwell Village Melbourne City.

For more information, please contact StayVMC@dwellstudent.com.